Returns & Exchanges

Our Return Policy

30 days return policy, no questions ask. Please keep in mind some items may not be returnable. Just call us or email us to get an RMA#.  Pack the item very well for safety, and send it to us.  Once we receive the item and check it to make sure everything is included we will refund your money minus our shipping cost. 

How to return the item:

Call to arrange for an RA# (Return Authorization number). You should write this RA number on the box or shipping label. 

Avoid restocking fees, here is a list of stipulations the item must meet:

  • Item must be in like New condition. We recommend opening the item carefully to preserver all packing in new conditions
  • All cables, manuals, and print material must be returned.
  • All accessories that came with the item must be return.
  • Double pack, double box the item.
  • Do not write on the retail box.
  • Use shipping tape

Non-returnable Items:

  • closeout items and items on sale
  • Final sale items.
  • Special oder items
  • Software
  • Oversize Items
  • Used and discontinued products
  • Reeds, mouth pieces, earphones, harmonicas.
  • Earphones, in ear monitors

All items must be return to our warehouse:

John Soto Music
1271 Old Barnwell Rd
Aiken SC 29803

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