Returns & Exchanges

What is the monthly cost of renting an instrument ?

30 days return policy, no questions ask. Please keep in mind some items may not be returnable.

How to return the item:

Call to arrange for an RA# (Return Authorization number). You should write this RA number on the box or shipping label.

Avoid restocking fees, here is a list of stipulations the item must meet:

  • Item must be in like New condition. We recommend opening the item carefully to preserver all packing in new conditions
  • All cables, manuals, and print material must be returned.
  • All accessories that came with the item must be return.
  • Double pack, double box the item.
  • Do not write on the retail box.
  • Use shipping tape

Non-returnable Items:

  • closeout items and items on sale
  • Final sale items.
  • Special oder items
  • Software
  • Oversize Items
  • Used and discontinued products
  • Reeds, mouth pieces, earphones, harmonicas.
  • Earphones, in ear monitors

All items must be return to our warehouse:

John Soto Music
1271 Old Barnwell Rd
Aiken SC 29803

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