Returning The Instrument

Just follow these simple steps to return the instrument to us.

Steps to follow:

  • -Email us at info@johnsotomusic.com letting us know your are returning the instrument.
  • -Put Instrument in the case, and all the accesories like: mouthpiece, ligature, mouthpiece cap. you will be charged for the missing items.
  • -Put the instrument in the original box you received it.
  • -Our mailing address is: John Soto Music 1271 Old Barnwell Rd, Aiken SC, 29803
  • -Mail it using your preffered carrier. (UPS, USPS, Fedex) The Post office is the least expensive.
  • -We will inspect the instrument and once the return is approved we will send you an email

Keep in mind, that the instrument must be in the case. You are reponsable for damages to the instrument if you send it without the case and proper packing material.

Thank you.

Instrument Return

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